![]() Furthermore, if you were to see or hear evidence of a crime, then the best course of action is to immediately report it to your local law enforcement agency. Just like when you are in an airport or some other large, hard to monitor public place, let us know if you see anything suspicious. We’ve published the following support article to provide better guidance on how to flag content: How to report content violating Zello’s terms of service? We hope Zello users will make use of that to surface problems to us directly. A large proportion of these channels had not had any activity recorded in recent months or years. It is with that perspective that we have deleted 2,000+ channels associated with militias and other militarized social movements. While we used to impose limitations on the content alone, we have now extended the notion of abuse on the platform to include use by organizations whose principles or leaders specifically endorse or espouse violence. Without being able to rely on past conversations having taken place on these channels, we are doing our best to evaluate them against a recent addition to our terms of service. Suspicious channelsįurthermore, we identified a list of potentially problematic channels, but unfortunately we lacked actual reports from users about any examples of content violating our terms of service. Also worth mentioning was a modification of our search function in our apps so that certain keywords would no longer return results. It also helped take another step further in our transition from social network based on voice, to a utility serving business customers in transportation, construction, hospitality and many other frontline industries. While this change probably didn’t help our volume of Internet traffic, we felt it was the right thing to do to prevent bad actors from being too easily discovered through Internet search. Last summer, we blocked search engines from indexing our user-generated content. ![]() In the past year, we have been combating abuse on the platform in multiple ways. To ensure our terms of use are respected, we rely on the community to highlight behavior they believe is in violation. We can search for hints given in the name, description, or sometimes the iconography used in a profile picture of Zello channels and users, but there’s hardly ever evidence of any wrongdoing in that content alone. This makes the task of proactive monitoring for compliance with our terms of service unrealistic: we simply cannot just “search our data” for specific keywords in conversations. With privacy in mind, communication on Zello is often encrypted end-to-end. We do not store any data for users to read through after the fact. ![]() More importantly, Zello is centered around live voice communication, like a phone call, and is ephemeral in nature. First, we do not monetize our platform with ads, so we don’t try to gain from any particular type of expression on Zello. ![]() Zello is about live voice communicationīefore diving into the details of our current and upcoming actions, it makes sense to clarify certain key aspects of the platform that make it impossible to compare with the likes of Facebook, or the now infamous Parler. In response we are taking immediate action to ban all militia-related channels, while clarifying a few important points relative to how Zello is used and explaining how you can help. Presidential Inauguration Festivities on January 20th. Looking ahead, we are concerned that Zello could be misused by groups who have threatened to organize additional potentially violent protests and disrupt the U.S. At this point though, we do not have any evidence of how Zello was effectively used beyond anecdotal reports of typical social media vanity messaging. It is with deep sadness and anger that we have discovered evidence of Zello being misused by some individuals while storming the United States Capitol building last week. See the bottom of this page for new content.įirst and foremost, let us be very clear about our stance on violence on our platform: we condemn the use of violence in the strongest possible terms and want our platform to be used for positive, constructive purposes and never for violence. This blog post was edited after publication.
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